Skip to content

HELP CENTRE

contact

Questions about personalisation, sizing, your order or delivery? Read about MerryKeep, contact our team, or review the store policies.

01

About MerryKeep

MerryKeep creates personalised gifts for Christmas, family, teachers, pet lovers and the people who make a house feel like home. The edit includes quilted-look tote bags, advent calendars, holiday apparel, aprons and lunch bags.

The store is operated by Mangshi Renfang Department Store. Our team can help with personalisation questions, sizing, order updates and after-sales support.

02

Contact us

Send us a message with your order number, the item you are considering and the exact name you would like added. We reply during support hours.

Phone: +852 83641514

Email: coreamccomis@gmail.com

Monday–Sunday, 9:30 AM–12:30 PM & 2:00 PM–6:00 PM HKT.

Business: Mangshi Renfang Department Store (individual business, China)

Registered correspondence address: Room 109-2411, Building 36, Jinxiu Yangguang Jiayuan Dawan Community, Dawan Village Committee, Mangshi Town, Mangshi City, Dehong Dai and Jingpo Autonomous Prefecture, Yunnan Province, China (Mangshi Maker Space).

This address is for written correspondence. It is not a walk-in store or an automatic returns address; please contact us for return instructions first.

03

Refund policy

Eligible unworn, unused items in their original packaging may be returned within 14 days of delivery with prior authorisation. Personalised items may not be eligible unless faulty or incorrect. Damaged or incorrect items should be reported promptly with your order number and clear photographs.

Please read the full Refund Policy before ordering.

Read the full refund policy

04

Shipping policy

Orders are prepared after payment and personalisation details are confirmed. Dispatch and delivery estimates are shown at checkout or confirmed by our team. Tracking details are sent after dispatch.

Shipping charges and destination taxes, where applicable, are shown separately at checkout.

Read the full shipping policy

05

Privacy policy

MerryKeep is operated by Mangshi Renfang Department Store. We collect the contact, delivery and order information needed to process your purchase, arrange delivery and provide support. We do not sell personal information.

Questions or requests can be sent to coreamccomis@gmail.com.

Registered address: Room 109-2411, Building 36, Jinxiu Yangguang Jiayuan Dawan Community, Dawan Village Committee, Mangshi Town, Mangshi City, Dehong Dai and Jingpo Autonomous Prefecture, Yunnan Province, China (Mangshi Maker Space).

Read the full privacy policy

06

Terms of service

By placing an order you confirm that the contact, delivery, order and personalisation details you provide are accurate. Prices, payment methods and delivery options are shown on the website and at checkout.

These Terms are governed by the laws of the People's Republic of China, subject to mandatory consumer rights.

Read the full terms of service